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win2day

win2day is the online gaming website operated as a joint venture between Austrian Lotteries and Casinos Austria.

The range of products offered on the site, which is available via all channels (internet, mobile phone, interactive TV, etc.), includes casino games and classic lottery games as well as other options like poker, bingo and sports betting.

Players can access their personal account from all devices (PC, laptop, tablet or smartphone) and thus enjoy continual access to their electronic games with a consistent brand presence and with a familiar look and feel. The Austrian Gaming Act (as amended) in conjunction with the valid license decree form the basis for the provision of the gaming options available on the site.

Player protection

win2day games are only available to persons aged 18 or over.
We also recommend that parents install a filter to protect children and young people from accessing undesirable content. The saferinternet.at website, for example, provides free advice regarding the use of the internet by children and young people.

Certified standards

In 2017, Austrian Lotteries was again granted GamCare certification for the win2day platform. GamCare is the UK’s national center for the provision of information, advice and practical support in relation to the social effects of gambling and carries out annual certifications with regard to player protection and social responsibility.

With this certification, GamCare attests that the win2day platform successfully complies with its strict responsible gaming recommendations for electronic gaming. This certification confirms that win2day has implemented highest quality social responsibility standards and player protection instruments.

Security

At win2day, each person is limited to one user account. To prevent misuse, we strongly advise users to keep their account details safe from access by any third parties.

Time and deposit limits

To register with win2day and create an account, each user must first set their personal time and deposit limits. To protect players, any subsequent increase to these user limits does not become effective for 72 hours. Any reduction to individual time and deposit limits is activated immediately. We also set a maximum weekly deposit limit that applies to all players.

Control over transactions

Our users see their personal account balance on the screen at all times. Upon request, our Customer Service Center can also send a report detailing all account finance transactions to the E-mail address registered for an account.

Self-exclusion option

All win2day users have the option to self-exclude from gambling for money on the site at any time. During the self-exclusion process, users are reminded that this ban will remain in effect for the selected period and cannot be revoked during this time.

MENTOR support

win2day developed the MENTOR prevention tool in cooperation with the software company Neccton Ltd. and the psychologist and gambling expert Prof. Mark Griffiths from Nottingham Trent University (UK). The prevention program, which is based on state-of-the-art findings in gambling addiction research, went online on the win2day site on 14 March 2013. Players register with MENTOR with their personal win2day account.

MENTOR provides players with important information and useful hints that allow them to keep a watchful eye on their own gambling behavior. As an intelligent player protection program, MENTOR recognizes long-term trends and uses them to provide appropriate recommendations. These are then made available to the user in the form of personalized messages and graphics-based status reports.

Contact

If you have any questions regarding responsible gaming/player protection, please contact us
0800 202 304
free of charge
help@spiele-mit-verantwortung.at