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About Us

Welcome to our "Responsible Gaming" platform

The "Responsible Gaming" Information website is an initiative of the Casinos Austria and Austrian Lotteries Group.

As market leader in Austria, we offer the full spectrum of gaming products and services. Casinos Austria AG operates all 12 of the casinos currently licensed in Austria. Österreichische Lotterien GmbH (Austrian Lotteries) holds the country’s national lottery license, under the terms of which it not only markets classic lottery products via some 4,500 sales partners nationwide, but also operates 16 video lottery terminals outlets under the WINWIN brand as well as the online gaming website

All matters concerning responsible gaming and player protection are handled for the Group by a dedicated unit, the Responsible Gaming, Advertising & Sponsoring division. The unit’s specially qualified and trained team also works closely with numerous external experts, university departments and specialist counseling centers.

The Responsible Gaming, Advertising & Sponsoring unit develops and implements responsible gaming measures – which frequently exceed the legal requirements – in line with latest scientific research and findings. It also verifies the effectiveness of these measures in consultation with university experts and discusses them in depth with its contacts at the specialist counseling centers and treatment facilities across Austria.

The goal of these measures and activities is to counteract the potential negative effects of gambling.

The Casinos Austria and Austrian Lotteries Group has already received several independent awards in the past for our comprehensive and effective player protection efforts. Our high quality standards are audited and certified regularly under strict conditions by independent auditors. This guarantees our players and customers can be sure that our products and services all adhere to the highest possible responsible gaming standards.


If you have any questions regarding responsible gaming/player protection, please contact us
0800 202 304
free of charge