The development of problem gambling behavior can often be prevented through clear rules and preventive measures.
To achieve this goal, we at the Casinos Austria and Austrian Lotteries Group have developed and implemented our own responsible gaming 5-point program:
1. Player protection
To ensure gambling remains a fun pastime, the companies in the Casinos Austria and Austrian Lotteries Group are committed to ensuring adherence to the terms and conditions of play, to actively informing players, to considering player protection aspects in the development of new games and in game designs, and to the introduction of voluntary restrictions. Each new product and each new service is evaluated prior to its launch with regard to its potential effects on at-risk groups.
Details of the player protection measures in place at the individual companies in the group can be found here.
2. Regular, lasting training
One of the core tasks in our 5-point program is the development and provision of comprehensive training programs.
Our managers and staff with direct contact to customers and guests attend specially designed annual training events and workshops, where they receive training from national and international subject matter experts. In addition, all employees in the group are required to complete a compulsory online basic training course in responsible gaming.
Contracts with new retail partners are only concluded when they have successfully completed our responsible gaming training course. In addition, our area account managers also provide player protection and responsible gaming training to all sales partners at least once a year.
In 2004, the group established its annual “Responsible Gaming Academy” (RGA) – a multi-day player protection and responsible gaming event for management staff. The RGA agenda includes presentations of latest findings in gambling addiction and prevention research as well as opportunities for discussion and knowledge sharing through best practice examples. National and international experts from the fields of psychiatry, psychology and the social sciences are also invited to attend and speak at the RGA along with representatives of the regulatory authorities and related independent organizations.
3. Responsible advertising
The objective of this point is to ensure that our advertising activities provide appropriate information, yet do not overly stimulate the desire to gamble. For this purpose, a voluntary “Code of Conduct Responsible Advertising” has been implemented across the Casinos Austria and Austrian Lotteries Group. This 11-point code ensures that our advertising and marketing activities correspond to high standards and, in particular, that they do not target vulnerable groups from a problem gambling perspective.
The companies in the Casinos Austria and Austrian Lotteries Group have always voluntarily adhered to high standards in the design of their marketing activities and take their role in promoting gambling literacy very seriously. Gambling literacy refers both to the development of the ability on the part of an individual to use different forms of gambling in a controlled manner and to the development of a suitable form of addressing a given target group.
4. Promotion of research and cooperation with counseling centers and treatment facilities
The Casinos Austria and Austrian Lotteries Group commissions renowned institutions and research facilities to conduct scientific studies into various aspects of responsible gaming. This international network of gambling research experts and institutes remains in permanent contact with the group to share knowledge and experience. The research findings serve as the basis for effective gambling addiction prevention measures.
The companies in the group have also maintained a close cooperation and active exchange of information with various counseling centers and treatment facilities across Austria for many years.
5. Quality assurance in content and processes
Given the diverse nature of their respective products and services, independent active responsible gaming processes have been introduced into the quality management procedures at each individual company in the Casinos Austria and Austrian Lotteries Group.